Nation’s second-largest senior living operator receives highest score in all 6 factors
Westminster Village is excited to announce our management company, Life Care Services, has become the first and only senior living company to rank first in customer satisfaction for three consecutive years among independent senior living communities in the J.D. Power 2021 – Senior Living Satisfaction Study. Life Care Services also achieved the highest score in all six factors of satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining.
“Life Care Services is honored to be recognized by our customers as the best among independent senior living communities for the third consecutive year,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “We are privileged to serve nearly 40,000 seniors across the nation. This recognition is meaningful because our residents recognize and value our commitment to serving them first and foremost, even as our industry navigated challenges over the past year.”
Life Care Services ranked highest in independent living resident overall satisfaction with a score of 817 in the J.D. Power U.S. Senior Living Satisfaction Study. The study is based on responses from residents living in an independent senior living community within the previous three years.
“For 50 years, our employees have been dedicated to creating opportunities for purposeful living filled with rich experiences,” added Nelson. “There is nothing better than seeing how our employees have impacted those we serve and how that dedication has made a difference for our residents and customers.”
What Does This Mean for our Residents?
We are deeply grateful to know that our hard work is valued, and we at Westminster Village want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.
If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.
Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.
The last year has identified an industry need for connected safety solutions, and LCS has answered the call. Life Care Services, 40-year management partner of Westminster Village Terre Haute, Inc., developed EverSafe 360° as the new standard in overall safety for residents and team members. Harnessing fifty years of senior living industry leadership, EverSafe 360° is the next evolution in the endless pursuit of elevating the total resident experience. “Our latest LCS Signature Experience provides cutting-edge cleaning and disinfecting technologies and prioritizes every resident’s physical and mental well-being to create a truly comprehensive approach”, says Westminster Village Executive Director, Dan Smith. “EverSafe 360° is dedicated to addressing resident and team member needs during the best and the most challenging times.”
- EverSafe 360⁰ Indoor Air Quality – Westminster Village recently installed Needlepoint Bi-Polar Ionization Technology, proven to enhance air quality through the introduction of ionized air. Ionized air attracts particles and airborne pathogens making them more likely to be caught in filters and not re-circulated in the air. “We’re already enjoying the benefits in our Health & Rehab Center as well as common spaces throughout the campus.” Smith says.
- EverClean 360⁰ – Through a partnership with Proctor & Gamble, the team utilizes daily disinfecting of all areas referred to as “high-touch” using various sanitation systems such as electrostatic disinfecting and large-area sanitation spraying capabilities. Extensive deep-cleaning protocols are in place for areas more prone to exposure and that are of greater public concern, such as health center residences.
- EverSafe 360⁰ Common Area Flex Space – “We’ve reimaged the way we live and work together by maximizing space during emergency response situations.” Smith says. “This means creating outdoor dining space with the addition of The Crossroads Dining Patio, new seating and raised garden beds in the courtyard and new outdoor benches.” Repurposing indoor spaces allows for proper distancing and the 32-acre campus allows for large gatherings in an open-air setting.
- EverSafe 360⁰ Telemedicine – By utilizing telemedicine technology, residents can circumvent long wait times in doctors’ offices, limit potential exposures and avoid venturing out into less-than-ideal weather conditions. Every residence is equipped with a personal wireless network providing internet service needed to conduct virtual medical appointments. Westminster now employs 2 full time IT team members to ensure residents remain connected and Health & Wellness Nurse Navigator to provide standby assistance to those in need.
- EverSafe 360⁰ Engage – prioritizes mindfulness and the well-being of every resident addressing concerns affecting mental and emotional well-being. Smith explains, “Our Health & Wellness Nurse Navigator, Jamie Cusick, is a tremendous resource to residents in need of emotional and mental health services.” “During the more difficult times, our team members implemented many successful programs such as; daily wellness calls, door-to-door deliveries of meals, mail, library books and special mid-day, themed treat carts.” An in-house television channel provides WV administration an outlet for communicating updates, menus, exercise classes and entertainment directly into each apartment home. Educational nature walks, fitness challenges, and outdoor concerts continue to offer opportunities for safe engagement.
How does EverSafe 360° keep a resident safe?
EverSafe 360° utilizes a combination of best practices, real-time experience, and subject matter experts in a broad range of areas affecting safety and wellness. EverSafe 360° focuses on a unique blend of scientific and practical applications that work to create an environment that recognizes seniors’ risk and uses supported solutions to address the spread of infectious disease. EverSafe 360° has created a medical advisory board bringing together physicians and environmental specialists who focus on understanding infectious diseases, mental health, geriatrics, and epidemiology. This team of experts provides LCS-managed communities cutting-edge solutions to enhance resident and staff safety and wellness.
Who is LCS?
Established in 1971, LCS is a pioneer in the senior living industry and the nation’s second-largest operator. The LCS Family of Companies focuses on the development, operations management, marketing, sales management, and strategic planning for Life Plan Communities like Westminster Village across the United States. Westminster Village, Inc Board of Directors has engaged the management services of Life Care Services since 1981.
What does EverSafe 360° mean for a future resident?
Future residents can be assured that Westminster Village is focused on doing what is best and right for those we serve. EverSafe 360° will provide prospective residents the comfort of knowing that together with our management partner, Westminster is making safety and wellness a top priority.
How can I learn more about EverSafe 360°? What can I share with my family/friends?
To learn more about EverSafe 360°, please visit our website at EverSafe360.com. There you will find supporting materials for this exciting new LCS Signature Experience. You may also contact a Westminster Village representative directly to schedule your in-person or virtual appointment (812) 242-4600. D.smith@WestminsterVillageIN.com
2021 was the third year of the comprehensive five-year Age Well Study from the Mather Institute. The ultimate goal of this study is to understand more about the impact living at a Life Plan Community has on residents’ overall health and quality of life over time. To compile Year 3 results, researchers interviewed 4,191 residents from 122 Life Plan Communities across the United States. This year’s focus centered around residents’ emotional wellness, specifically happiness and life satisfaction. Survey respondents reported on their own feelings to account for differences in personalities and expectations.
First, What Is a Life Plan Community?
To understand how living at a Life Plan Community affects overall health and wellbeing, let’s first clearly define what a Life Plan Community is. Also known as a continuing care retirement community (CCRC), a Life Plan Community is a senior living community that provides active independent living, as well as a continuum of senior health services — likely including some combination of assisted living, rehabilitation, skilled nursing and memory care. This type of community allows residents to age in place and transition to levels of care if/when they need to with relatively little trouble.
Year 3 Results of the Age Well Study
On a scale of 1 to 7, the respondents reported an average level of life satisfaction and happiness of 5.9, and even the responses in the lowest 25% of life satisfaction were above the midpoint on the scale. A number of factors appear to influence reported satisfaction and happiness levels.
Mayor Duke Bennett will proclaim July 8, 2021, “Westminster Village Day” in the city of Terre Haute. In honor of the occasion, one resident of the Wabash Valley’s not-for-profit Life Plan Community, Jack Newman, will be there—because it was all his idea, and a gift from his son.
When Newman’s grown son wondered what to give the guy who has everything, a local charity fundraiser offering “A Mayor for a Day Experience” proved to be the perfect answer. Dad would have the chance to shadow Mayor Bennett. Even before Newman’s big day of civic duty in July, he demonstrated a passion for politics.
“It was Jack’s request to have the special day named after his home—Westminster Village,” says Executive Director Dan Smith. “We couldn’t be more proud. Our chef will be treating the entire staff of the mayor’s office to homemade cinnamon rolls—and a few representatives of our team will be there—bright and early at 9 a.m.—to support Jack when Mayor Bennett reads the proclamation.”
According to Smith, “It’s hard to predict what else Jack might accomplish as he shadows the mayor and offers ideas. But we couldn’t be more delighted to see him represent Westminster Village and our greater community. He’ll no doubt be a great temporary volunteer to the mayoral staff!”
Westminster Village Life Plan Community offers independent living, assisted living, skilled nursing and rehabilitative services—all under one roof. Serving Terre Haute and the Wabash Valley of western Indiana for 40 years, the community is located at 1120 E. Davis Drive and managed by Life Care Services®, An LCS® Company.
About Life Care Services
Life Care Services®, An LCS ® Company, leads the way in senior living with over 50 years of proven experience. This innovative leadership brings passion and performance through strong financial stewardship, lifestyle-centered services as well as high quality health services in communities as unique as the individuals who live in them.
Westminster Village, the Life Plan Community serving Terre Haute and the Wabash Valley, is proud to recognize the retirement of Jan Cockrell. One of the community’s original team members, Cockrell joined the team as Director of Leisure Services even before the newly constructed community opened its doors nearly 40 years ago.
“Although our entire Westminster Village family of team members and residents will miss Jan, her unwavering commitment and passion for this community over the last four decades has earned her a well-deserved, relaxing and rewarding retirement,” says Executive Director Dan Smith. “We’re all just very happy for her!”
Reflecting on her career, Cockrell says, “I have truly enjoyed coordinating special events and am perhaps most proud of the well-rounded program of educational and recreational activities I developed for Westminster Village residents and community members over the years.”
One of Cockrell’s most notable accomplishments was the launch of a motorcoach travel program, serving approximately 500 seniors in the surrounding community for more than 35 years.
What’s next for Cockrell? “I plan to continue teaching as an Adjunct Faculty member at Indiana State University in the Community Engagement Department and will extend my service on the ISU Advisory Council of the College of Health and Human Services. Of course, I’m also looking forward to traveling with friends and family.”
The community will host a retirement party for Cockrell on Friday, June 11 from 3 to 6 p.m. at Westminster Village, located at 1120 E. Davis Drive in Terre Haute. Past colleagues, resident family memories and friends who got to know Cockrell during her tenure at the community are welcome to attend. Attendees are encouraged to call (812) 242-4636 with questions or to confirm their attendance.
The CDC announced on May 13, 2021, that fully vaccinated people can resume activities without wearing a mask or physically distancing, except where required by federal, state, local, tribal, or territorial laws, rules, and regulations, including local business and workplace guidance. According to the CDC, people are considered fully vaccinated:
- 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
- 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine
We share your enthusiasm about the news and are hopeful COVID-19 rates continue to decline. Because our community follows guidance from health and regulatory agencies, our policies reflect the following:
- Residents in independent living are no longer required to wear a mask in the independent living areas of the community if they are fully vaccinated unless required by local and state regulations, as mentioned above.
- All residents, regardless of vaccination status, must wear masks on any form of community-based transportation.
- Family and friends visiting residents in independent living need to wear a mask when entering and exiting and while in common spaces within a community. Masks can be removed when visitors are in a resident’s apartment.
- All residents in assisted living or memory care must continue to wear masks as required by the CDC for assisted living.
- All independent living residents, family, and friends visiting residents in the assisted living, memory care, or skilled nursing areas in communities must continue to wear masks and adhere to the safety protocols in these settings.
- Individuals taking part in a tour experience or attending an event at the community must wear a mask to meet with our team and experience the various areas of our community.
There are no changes to our mask policy for team members at this time, regardless of their vaccination status. The CDC states it is still learning how effective the vaccines are against variants of the virus that causes COVID-19. For the protection of residents and fellow team members, all community personnel must wear masks, regardless of where they work within our community.
The health and safety of residents and team members remains our highest priority. We’ll continue to monitor the situation and adjust our protocols to help ensure the health and safety of our residents and team members. With further questions related to our COVID-19 protocols, please contact us directly.
One of the most common concerns about retirement living is the cost. And that’s understandable. You’ve worked hard for your money and you want to protect it. This guide will help you consider the costs associated with retirement living versus staying in your house, as well as the value of a choosing a community. That way, you can make a smart financial plan for your future.
It’s very common to feel a little unsure about senior living. It can feel like a big commitment and a drastic change. Those concerns are exactly why it helps to go on your own fact-finding mission to discover what life is like there and how a community could even enhance your lifestyle. A tour is your opportunity to explore the possibilities that senior living can offer. Just start with an open mind and a willingness to learn.
We’ve prepared a thoughtful guide for you to uncover four reasons why scheduling a tour could be the best next step for you. Simply click the link below to download your copy!
Interested in learning more?
Our upcoming Coffee Talk Tuesday focuses on community tours!
We hope you’ve been able to join us for our weekly Coffee Talk Tuesday events each week. Our topic for March 2 is right on time, with discussions on the importance of touring residential living options, plus a fun virtual tour of 4 of our most popular residence styles at Westminster Village!
Comparing the value of a retirement community to living at home
Many people assume that aging in place at home will be the most cost-effective option for their retirement years. However, when they begin to look at the details and compare the value of living in a retirement community to the costs associated with remaining in their home, they are often surprised to learn that many retirement communities are more affordable than they originally thought. You may wonder how this is possible. Let’s take a look!
We’ve prepared a thoughtful guide for you to walk through this scenario. Simply click the link below to download your copy!