Westminster Village recently received the results of its resident satisfaction survey and are pleased to announce and overall satisfaction rate among residents of 92%. The survey included a variety of service areas including residents’ thoughts on staff, services, feelings of security and community life.
Ninety-three percent (93%) of residents responded they were “very satisfied with Westminster Village as a place to live,” and 93% stated they “would recommend Westminster Village to friends and family.”
“We are thrilled with the results of the resident satisfaction survey,” says Dan Smith, Executive Director at Westminster Village. “Our team works tirelessly to provide an outstanding senior living experience for residents, and seeing these responses validates the staff’s level of investment and care.”
You can also view some great videos of our residents telling their stories of life at Westminster Village at our brand-new You Tube channel: https://www.youtube.com/channel/UCylqBXJPNfTOMSLfnfwW0wQ
After careful consideration for the health and safety of residents, employees, and family members, our community amended its visitor policy on Monday, March 16, and is restricting visitors from entering our community.
Please bookmark the LCS website for future updates and information regarding our community COVID-19 response and prevention measures already implemented, such as:
- Educating all staff and residents in social distancing guidelines
- Increasing the frequency and rigor of cleaning and disinfecting common community areas
- Implementing temporary visitor restrictions, including deliveries
- Canceling on-site large group social events and recreational activities
- Reviewing and executing our emergency preparedness and response program
- Asking residents and employees to reschedule travel plans and remain in our community
- Deploying an updated visitor advisory for communities and to campus
- Coordinating best practices across the broad, LCS partner network
- Making the Centers for Disease Control and Prevention’s COVID-19 prevention resources and recommendations available to all employees
All future updates regarding the COVID-19 response, including visitor policies, social distancing guidelines, and prevention recommendations, can be found here. LCS has also opened a national hotline for information. Call 855-998-4934. For local information about our community, please use 812-242-4600.
Hello Westminster Village community,
The health and safety of residents living in our community is our top priority, and we are closely monitoring the ongoing situation regarding the coronavirus (COVD-19). We understand that COVID-19 is on everyone’s mind, and we want to be communicative and transparent in the steps [Insert facility] is taking to prepare our community during this unprecedented event. Our team has been working tirelessly to prepare for possible scenarios related to COVID-19.
We’ve developed a series of precautionary steps that our community is implementing to help reduce everyone’s risk of COVID-19. Additionally, you can access updates at the following website.
Our community is:
- Continuing to follow the guidance from both the CDC and local health authorities
- Increasing the frequency and rigor of cleaning and sanitizing common community areas
- Encouraging a temporary reduction in visitation and deliveries
- Reducing on-site group social events and recreational activities
- Reviewing our emergency preparedness and response program
- Asking residents to communicate any travel plans
- Coordinating best practices and across our large partner network
- Making the CDC’s COVID-19 prevention resources and recommendations available to all residents
According to the CDC, many of our residents are at a higher risk for serious illness, and we’re providing all residents and their families with the most up-to-date guidance from the CDC and local health officials on the steps they can take to reduce the risk of COVID-19.
We are strongly encouraging all our residents to follow the CDC’s guidelines for individuals at higher risk, which includes:
- Avoiding crowds and large social gatherings
- Regularly cleaning and disinfecting personal spaces
- Avoiding touching your face
- Regularly washing your hands with soap and water for at least 20 seconds
- Stay in your residence if you are showing flu-like symptoms or are sick with respiratory illness, including fever, and coughing
These are simple yet important steps that we should all be taking to protect ourselves and our community.
Our teams are staying in communication with local health officials and will share regular updates on COVID-19. For more the most up to date information and personal health recommendations, please visit the websites below:
Updates from LCS: https://www.lcsnet.com/covid-19-update/
COVID-19 Prevention Recommendations: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html
COVID-19 Symptoms: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html
What To Do If You Think You Are Sick: https://www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf
The health, safety and well-being of our residents, employees and families is always a priority at our community. With the coronavirus (COVID-19) in the news and in the minds of many, we want to address actions, which are taking place related to this concern.
Some of the actions we are addressing include:
- Consistent updates and communication to those who live and work at the community.
- Evidence-based precautions that align with guidelines provided by the CDC.
- Reviewing emergency preparedness and response measures in the event that a virus impacts our community or the surrounding area.
- Changes to our travel and visitation guidelines for all employees, partners and guests.
We are closely monitoring local, state and federal health agencies to ensure we can respond quickly and effectively to protect our community and mitigate risks of an outbreak.
We will continue to remain vigilant in our efforts to preserve the health and safety of our community.
If you have questions, concerns or need more information, please contact (812) 242-4600.
The residents and fitness manager of Westminster Village Terre Haute traveled to Indianapolis to participate in the highly anticipated, semi-annual Corn Toss Tournament. They were joined by the corn toss teams of Greenwood Village South, Marquette and Westminster Village West Lafayette. Seventeen teams of 2 tossed their hearts out with the hopes of taking home the title. They broke at noon to enjoy the lovely spring weather and a picnic lunch prepared by the community’s Dining Services team of culinary experts.
Teams were placed in an East vs. West double elimination bracket giving everyone a fighting chance and a complete workout. “Corn toss is a great physical wellness activity improving one’s balance and core strength. But it also has tremendous social benefits” says Lauren Kelsheimer, Fitness Manager at Westminster Village Terre Haute. “I’ve seen so many of our new residents create wonderful friendships through their participation in corn toss.”
The competition is a group effort supported by our friends at NIFS and coordinated by the on-site Fitness Managers: Lauren Kelsheimer of Westminster Village Terre Haute, Lindsay Knox of Marquette, Nate Woodard of Greenwood Village South and Kelsey Vance of Westminster Village West Lafayette.
This year the traveling trophy will go home with “The Holistics” comprised of Jim Hebden and Randy Trowbridge of Marquette (Indianapolis, IN). Teams will continue to recruit, practice and prepare for the next competition set to take place in the Spring at Greenwood Village South.
Adventurous Westminster Village residents recently scaled the walls at Terre Haute’s newest attraction, The Climbing Café.
Check out our great video about the experience:
“As the first of our new Active Adventures outings, I think it was a huge hit,” said Community Life Director, Jan Cockrell. “Many residents surprised themselves by what they could do. They also realized the work they’ve been putting into their regular fitness classes really paid off in this experience.”
The group plans to tackle zip lining, hiking and laser tag in 2020.
Westminster Village, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study. Westminster Village is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.
The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers. Westminster Village serves more than 300 residents and 190 team members.
“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. “Westminster Village employees have a passion for serving seniors, and their dedication to its residents continually inspires me.”
J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.
Life Plan community residents tend to experience greater emotional, social, physical, intellectual and vocational wellness than their counterparts in the greater community, according to preliminary first-year results of a study of more than 5,000 residents of 80 such communities in 29 states.
“One of the strongest points coming through is that life plan communities are places where older adults are able to find tremendous opportunity for aging well across multiple dimensions of aging,” Cate O’Brien, Ph.D., assistant vice president and director of the Mather LifeWays Institute on Aging, told McKnight’s Senior Living on Tuesday.
She was speaking of the Age Well Study by Mather LifeWays Institute on Aging and Northwestern University, longitudinal research that is evaluating the effects of living in life plan communities, also known as a continuing care retirement communities, on residents’ health and well-being. The study will measure residents’ self-reported health and wellness through a survey taken annually for five years.
Results are being compared with a demographically similar sample drawn from the Health and Retirement Study conducted by the University of Michigan. Interviews with some residents are helping to interpret the findings and determine additional questions for the future, O’Brien said.
To read this article in its entirety, click here: https://www.mcknightsseniorliving.com/home/news/life-plan-community-residents-report-wellness-benefits-survey-finds/